Phone & Web Training
More than 3,500 employees have been trained with our unique PerfecTel and PerfecWeb approaches.
PerfecTel and PerfecWeb offer a continuous cycle of analysis, reporting, self-training and coaching.
Stop paying for traditional training sessions
The two most client-centric departments
We use a unique approach for each department and situation. We offer specific training for both your sales and service department teams. They will learn about multiple subjects, from incoming and outgoing phone calls to Internet leads.
From group training to self-learning
First, there are group training sessions, the theory and the fundamentals. Then there are the bootcamps, where real-world scenarios and engagement take place. We then continue to individualized sessions, because everyone is different. Finally, there is self-learning thanks to our unique platform.
Track progress on a dashboard
This unique platform gives you deep and incredibly valuable insights on your progress. Track each and every call taken and made by an advisor, now annotated and rated by our experts. This personalized feedback will allow them to reach unmatched efficiency.
A continuous cycle approach
Our continuous training approach ensures that trainees will master every key aspect of any phone call or interaction with clients. We do not throw mountains of information at anyone. We prefer a continuous and step-by-step approach. This will allow them to acquire new revenue-generating reflexes.
What you get in return
Measurable return on investments (ROI) that last for a long time.
Standardized calls
Amplified strategies
Enhanced experience
Increased profit
Empower your staff
Hiring can be a tedious task for any manager. Finding the right and proficient candidates is even more so! This is why it is important to keep them once you find them. How? By investing in their training and investing resources for them. Not only will this show that you care about their success, but you will also directly benefit from it.
Stats to back it up
The PerfecTel certification is not just a paper that hangs on a wall. It brings results, profits, and we have the stats to prove it. We deliver nothing shy of a 238% increase on average for appointments for the sales department. Let's not forget the service department. On average, they sell 10 times more in additional services and recommended maintenance sold.
Numbers don't lie
Massive improvement of sales for some of our clients.
238 %
Appointments obtained
Sales
82 %
Maintenance sold
Service
66 %
Additional services sold
Service
More than just training sessions
A powerful online tool to review results and self-learn based on your own conversations.
Performance tracking
- Track by type of call
- Results by departments, divisions and employees
- Statistical data for each call assessed
- Measure the goals for each call
- Measure your appointments and sales
- Assess the profitability of your investment
Self-Training
- Listen to your past conversations
- Grading system for every call
- Overview of what the consultant has to improve
- Trainer's tips on how to improve and why
- Improve your own conversations
- Detailed explanations for each call segment
Our unique approach to training
Invest in a fundamental aspect of your dealership.
Group Training
- Approach to phone calls
- PerfecTel platform
- Training tools
- Types of calls chosen
Bootcamp
- Real conversation analysis
- Role play
- Group discussion
- Theory review
Individual Training
- Individual meetup
- Advisor evaluation
- Establish the best strategy
- Increase results
Self-Training
- Access to previous evaluation
- Detailed reports lead to better learning
- Mitigate the advisor's frustration
Certification
- Increase motivation
- Sense of accomplishment
- Advisor's appreciation towards the dealership
Our Trainers
- Credibility and experience in the industry
- Training experts, not only in their fields
- Psychological aspects, not just numbers