We use a unique approach for each department and situation. We offer specific training for both your sales and service department teams. They will learn about multiple subjects, from incoming and outgoing phone calls to Internet leads.
First, there are group training sessions, the theory and the fundamentals. Then there are the bootcamps, where real-world scenarios and engagement take place. We then continue to individualized sessions, because everyone is different. Finally, there is self-learning thanks to our unique platform.
This unique platform gives you deep and incredibly valuable insights on your progress. Track each and every call taken and made by an advisor, now annotated and rated by our experts. This personalized feedback will allow them to reach unmatched efficiency.
Our continuous training approach ensures that trainees will master every key aspect of any phone call or interaction with clients. We do not throw mountains of information at anyone. We prefer a continuous and step-by-step approach. This will allow them to acquire new revenue-generating reflexes.
Hiring can be a tedious task for any manager. Finding the right and proficient candidates is even more so! This is why it is important to keep them once you find them. How? By investing in their training and investing resources for them. Not only will this show that you care about their success, but you will also directly benefit from it.
The PerfecTel certification is not just a paper that hangs on a wall. It brings results, profits, and we have the stats to prove it. We deliver nothing shy of a 238% increase on average for appointments for the sales department. Let's not forget the service department. On average, they sell 10 times more in additional services and recommended maintenance sold.
Additional services sold